Power out in Tupelo? Inside the city call Tupelo Water & Light, 662-841-6460, day or night. Outside it, Tombigbee Electric Power Association, 662-842-7635.
Last checked Oct. 16, 2026. Numbers and hours come from the City of Tupelo’s Tupelo Water & Light pages, Tombigbee Electric Power Association and Atmos Energy.
Who you call depends on who sends your bill. Most homes and businesses inside the city limits get power and water from Tupelo Water & Light, the city-owned utility. Outside its service area, many homes are on Tombigbee Electric Power Association, an electric power association with offices in Tupelo and Fulton. Both are local distributors of power from the Tennessee Valley Authority (TVA).
Who to call
- Tupelo Water & Light, power or water out: 662-841-6460 (repair office; staffed after hours and weekends)
- Tombigbee Electric, Tupelo office: 662-842-7635 (outage map)
- Tombigbee Electric, Fulton office: 662-862-3146
- Gas leak (Atmos Energy): 866-322-8667
- Downed line, fire or anyone hurt: 911
Tupelo Water & Light
Tupelo Water & Light’s Operations and Maintenance Office is at 320 N. Front St. and keeps an operator on duty after hours and on weekends to take emergency service calls, the city says. Call the repair line, 662-841-6460, to report an outage or a downed line. The utility does not post a public outage map.
| What | Contact |
|---|---|
| Outage, repairs, after hours | 662-841-6460 |
| Billing and collections | 662-841-6470, 333 Court St., 8 a.m. to 5 p.m. weekdays |
| Pay online | Tupelo Water & Light bill pay |
| Before you dig | Call 811, Mississippi One-Call |
Cut off for nonpayment? If you pay a delinquent bill online or by phone, you must call the office with your payment confirmation number to have service restored, the city says.
Unresolved complaint? TVA oversees its local power companies’ rates and service practices and runs a complaint resolution process for issues you could not settle with the utility.
Tombigbee Electric Power Association
If your bill comes from Tombigbee Electric, report outages to the Tupelo office at 662-842-7635. Phones are answered 7 a.m. to 8 p.m. Monday through Friday and 7 a.m. to 5 p.m. on Saturday and Sunday; after hours and on holidays, call the same number and follow the recording, the cooperative says. The Fulton office, 662-862-3146, answers 7 a.m. to 4:30 p.m. weekdays.
The cooperative asks members to add their phone number to their account so that a call from that number logs the outage automatically, without waiting for a representative. Check whether a reported outage covers your area on the customer outage map.
When the power goes out
- Check your breaker panel and ask a neighbor. If only your home is dark, the problem may be on your side of the meter.
- Call your utility. Do not assume someone else has reported it.
- Stay well away from a downed line and anything touching it, and call 911.
- Run a generator outdoors only, away from windows, and never plug it into a wall outlet.
- Keep the refrigerator and freezer closed.
Storm alerts
Sign up for Lee County’s emergency alerts. The county’s CodeRED list was rebuilt after the subscriber database was lost, the Tupelo Fire Department says, so anyone who signed up before should re-register: text SIGNUP to 24639, register online through the county’s alert portal, or call the Lee County Emergency Management Agency at 662-432-2953. Forecasts and warnings for Tupelo come from the National Weather Service office in Memphis.
What this means for you
- Find out now whether you are a Tupelo Water & Light or Tombigbee Electric customer; the name is on your bill.
- Save 662-841-6460 or 662-842-7635 in your phone before the next storm.
- Re-register for CodeRED alerts if you signed up before the December 2025 test.
Related: who to call at City Hall, moving to Tupelo and road construction and closures.
Frequently asked questions
Who do I call when the power goes out in Tupelo?
Inside the city, call Tupelo Water & Light’s repair line, 662-841-6460, which is answered after hours and on weekends. In the rural parts of Lee County served by Tombigbee Electric Power Association, call 662-842-7635.
Is there a power outage map for Tupelo?
Tombigbee Electric Power Association publishes a live customer outage map on its website. Tupelo Water & Light does not publish an outage map; call 662-841-6460 to report or check on an outage.
Who supplies electricity in Tupelo?
Tupelo Water & Light, the city-owned utility, which buys its power from the Tennessee Valley Authority. Many homes outside its area are served by Tombigbee Electric Power Association, also a TVA distributor.
What do I do if I smell gas in Tupelo?
Leave the building and call Atmos Energy’s emergency line, 866-322-8667, or 911 from a safe place. Do not switch lights or appliances on or off.
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